Disasters

Singapore says DBS and Citi report 2.5 million failed transactions attributable to outages

About 2.5 million Singapore Payment and ATM transactions couldn’t be accomplished through the recent outage of DBS Group Holdings Ltd and Citigroup Inc., causing widespread inconvenience to town’s nearly 6 million population.

During the October 14 disruption attributable to a knowledge center outage, an estimated 810,000 attempts to access each digital banking platforms failed, Minister of State Alvin Tan said on Monday in response to parliamentary questions. Services weren’t fully restored until the morning of October 15.

Tan said each DBS and Citibank faced technical issues while recovering their systems, despite activating IT disaster recovery and business continuity plans. The minister said the annual testing had not uncovered specific issues that led to the delays.

Monetary Authority of Singapore last week DBS ban from purchasing recent business ventures for six months after five interruptions in banking services within the last eight months. During this time, the lender was also prevented from pairing its local branch and ATM network.

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The central bank also raised the utmost penalty amount to A$1 million ($740,200) next 12 months from the present A$100,000 if financial institutions fail to satisfy technology risk management requirements.

The government can even analyze the way to further strengthen the safety and resilience of knowledge centers, where lapses could have significant impacts, Tan said.

Meanwhile, DBS has individually said its exposure is within the multi-billion range money laundering scandal in Singapore amounts to roughly A$100 million (US$74 million), mainly from financing the assets of individuals arrested in considered one of the most important such cases in that city.

DBS provided the authorities with the so-called reports of suspicious transactions, CEO Piyush Gupta said on Monday at a conference after reporting quarterly earnings that topped estimates. Regardless of the scandal, recent funds proceed to flow into the financial center, he added.

“I don’t think flows will suffer,” Gupta said.

A Porsche 911 Targa vehicle stopped by police on the apartment of considered one of the suspects in a $2.1 billion money laundering case in Singapore, October 25, 2023. Photo: Bloomberg
DBS is amongst several local and international banks embroiled within the case, during which police froze or seized assets value greater than A$2.8 billion ($2.1 billion). This includes greater than 150 properties linked to around 10 people born in China who’ve lived in Singapore for years and were arrested in an island-wide raid in August.

An investigation is underway to find out whether the defendants laundered illegal profits from offshore online gambling rings to finance their lifestyle in town. The seized houses include luxury apartments situated in essentially the most exclusive districts of town.

The bank’s latest results show that allowances for expected credit losses increased almost eightfold year-on-year to A$197 million, or 18 basis points of credit. DBS said they were collected “prudently” attributable to exposure related to a recent money laundering case in Singapore.

The lender reported an 18 percent increase in net income to A$2.63 billion ($1.94 billion) within the three months ended September 30.

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