The UN e-Government Study 2018: Gearing E-Government to Support Transformation towards Sustainable and Resilient Societies was recently published.
The study tracks the progress of e-government development through the E-Government Development Index (EGDI), which assesses e-government development on the national level based on three dimensions – telecommunications infrastructure, human resources within the promotion and use of data and communication technologies and availability of services online.
It offers an summary of trends in e-government development in countries around the globe:
1. Overall, there’s a positive correlation between a rustic’s income level and its position within the e-government rating. High-income countries have very high or high EGDI scores. However, this is just not universal. Twenty-two upper-middle-income countries and 39 lower-middle-income countries have EGDI scores below the worldwide EGDI average, and 10 lower-middle-income countries have EGDI scores above the worldwide EGDI average. In turn, lower-income countries proceed to lag behind as a result of the relatively low level of development of all components of the Index.
2. For the primary time in 2018, the major driver of improving EDGI scores across all income groups is the event of online services, suggesting that, globally, there was regular progress in improving e-government and the delivery of public services online.
3. All 193 United Nations member states had national portals and back-end systems to automate basic administrative tasks, and 140 provide not less than one online transaction service. The trend towards improving online transaction services is powerful and consistent across all categories assessed, with the three most regularly used services being utility payments (140 countries), income tax filing (139 countries) and latest business registration (126 countries).
5. More and more countries are providing online services targeting probably the most vulnerable groups. From a regional perspective, Europe continues to guide in the availability of online services to all vulnerable groups in society, achieving near-universal coverage across the region or in over 80% of all European countries.
9. Across all sectors, there’s a growing number of nations providing online services via email, SMS/RSS updates, mobile applications and downloadable forms. For example, as many as 176 countries make archival information available online, in comparison with 154 in 2016.
On this basis, here is the progress and rankings of Southeast Asian governments up to now:
Source: Official website of the United Nations
