Most ceaselessly chosen by customers: the perfect banks in Southeast Asia

Facing intense competition within the banking industry, high inflation and rates of interest, banks are starting to navigate global trends of falling rates of interest and technological innovations, including generative AI.

Among all of the banks, there are just a few that stand out from the remainder. Named the “Best Bank in Southeast Asia” by customers, the bank has demonstrated excellence in meeting these challenges, based on Statista and CNBC.

This award reflects their commitment to providing the perfect banking services and becoming the primary alternative company for purchasers across the Southeast Asian region.

Statista and CNBC surveyed 2,000 people to evaluate customers’ satisfaction with banks and their recommendations to others. Customers rated banks based on five criteria: trust, conditions, customer support, digital services and quality of monetary advice.

Indonesia

1. Bank of Central Asia
2. Bank Mandiri
3. Seashore
4. Iago
5. Ray Bank

Bank Central Asia (BCA), the biggest private industrial bank in Indonesia, has successfully topped the list of preferred banks amongst Indonesian customers. This achievement is driven by trust and excellent digital services which are highly valued by customers.

BCA’s excellence is recognized not only nationally, but in addition all over the world. In 2024, Brand Finance positioned BCA because the strongest banking brand on the planet. Among the five hundred global banking brands, BCA achieved the very best Brand Strength Index (BSI) rating of 93.8 out of 100. BCA also achieved the very best brand strength rating of AAA+.

Malaysia

1. Maybank
2. Standard charter
3. Islamic Maybank
4. HSBC
5. RHB Islamic Bank

Maybank, Malaysia’s largest bank by market capitalization, has maintained its position as customers’ preferred bank despite stiff competition from local and international players. Maybank was also named the strongest bank in Malaysia in 2022, based on Statista. This achievement strengthens Maybank’s position as a frontrunner within the Malaysian banking industry, recognized for its strong brand equity and standing as the biggest publicly traded company within the country.

Philippines

1. National Bank of the Philippines
2. Union Bank (Philippines)
3. Bank Maja
4. Overseas Philippine Bank (OFBank)
5. UnionDigital Bank (Ubeh Bank)

Philippine National Bank (PNB), considered one of the biggest banks within the Philippines, has successfully topped the list of consumers’ favorite banks within the country. PNB’s achievements are further enhanced by global recognition. Forbes named PNB the perfect bank within the Philippines in 2024.

Singapore

1. DBS
2. HSBC
3. Citibank
4. Bank of Singapore
5. United Foreign Bank

DBS, Singapore’s largest bank, has retained its position as essentially the most preferred bank among the many city-state’s customers. Together with United Overseas Bank (UOB) and OCBC Group, DBS has grow to be the three pillars of the Singapore economy. These three banks are known for his or her financial strength and significant international influence.

Thailand

1. Kasikornbank
2. Siam Commercial Bank
3. Ayudhya Bank
4. United Foreign Bank
5. Krung Thai Bank

Kasikornbank, Thailand’s second largest lender, stands out as a frontrunner within the country. Kasikornbank can also be often called considered one of the banks with the very best net profit in Thailand in the primary quarter of 2024.

Vietnam

1. Techcombank
2. Vietcombank
3. BIDW
4. Wojskowy Handlowy Akcyjna Bank
5. ACB

Techcombank has secured a number one position within the country. Techcombank’s achievements are further strengthened by international recognition. Global Finance, a renowned financial publication from the United States, named Techcombank the “Best Bank in Vietnam” in April last yr.

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